Warranty

LIFETIME LIMITED WATERPROOF WARRANTY

All sources of subfloor moisture should be remedied prior to installation. This warranty covers topical moisture as long as the water does not flow over the edge of the surface (edge of the room, cut boards, etc.)

While moisture will not affect the product’s integrity, it is possible that, when excessive moisture accumulates in buildings, subfloors, or on building materials, mold (and/or) mildew growth can occur (particularly if the moisture problem remains undiscovered or unaddressed).

THESE LIMITED WARRANTIES ARE SUBJECT TO THE FOLLOWING CONDITIONS:

1. The floor must be installed properly and according to Desertland’s installation instructions.
2. The flooring must be used only indoors in a climate controlled area. * This product is warranted for installation into environments (such as "three season rooms and dwellings") that experience extended periods where the ambient environment is either not controlled or minimally controlled allowing seasonal fluctuations in temperature and relative humidity. That said, for such installations, the product must be acclimated and installed into a controlled environment where temperatures are kept between 55°F degrees and 85°F degrees for a period of 72 hours prior to, during and 72 hours after installation. Failure to comply with these installation parameters will disallow warranty coverage.
3. The flooring must be maintained in accordance with Desertland’s maintenance instructions.
4. This limited warranty does not apply to Desertland’s moldings and trims.
5. Installation of flooring that contains any manufacturing defect is not covered by this limited wear warranty.

TERMS OF LIFETIME LIMITED WARRANTIES:

Within One Year: Claims on defects of this product as covered by this warranty that are reported in writing within one year of purchase, Desertland (generic) will arrange a credit based on the original purchase of the product or replace the product. Reasonable labor costs are included.

Between Year One - Five: Claims on defects of this product, as covered by this warranty, that are reported in writing after one year but within five years of purchase, Desertland (generic) will arrange a credit based on the original purchase of the product or replace the product. Desertland (generic) will pay 50% of reasonable labor costs.

Between Year Five - Ten: Claims on defects of this product, as covered by this warranty, that are reported in writing after five years but within ten years of purchase, Desertland (generic) will arrange a credit based on the original purchase of the product or replace the product. Labor costs are not included.

After Ten years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of purchase, Desertland (generic) will provide the sufficient replacement amount of the product to repair the defective area of floor. Labor costs are not included.

5 YEAR LIMITED LIGHT COMMERCIAL WARRANTY

The vinyl layer of the floor plank is warranted by Desertland Flooring, Inc. not to wear through under normal medium commercial use for a period of five (5) years from the date of purchase. Vinyl layer wear-through is defined as 100% vinyl layer wear- through that exposes the core material over a minimum of 3% of the total installation. (Gloss reduction or surface scratches are not considered surface wear.) Dull finish can be corrected with spot or overall recoating care systems. If 100% vinyl layer wear-through is determined to have occurred, Desertland Flooring will arrange a pro-rated credit based on the terms outlined below in the section headed “Terms of 5 Year Commercial Warranty”. This warranty is non-transferable and applies only to the original purchaser and only if used in the following commercial areas:

• Retail: Novelty Shops/Boutiques, Product Display Areas, Sales Floors, Showrooms, Hair Salons
• Medical Offices: Waiting Rooms, Patient Rooms, Examination Rooms, Storage Rooms
• Hotels: Guest Rooms, Conference/Meeting Rooms
• Offices and Restaurants: Offices, Conference/Meeting Rooms, Showrooms, Restaurant Floor, Break Rooms
• Institutional: Classrooms, Training Rooms, Meeting Rooms, Commons Areas, Residence Halls

This 5 year limited light commercial wear warranty is made subject to the following conditions:

1. The floor must be installed properly and according to Desertland Flooring’ installation instructions. Proper installation includes, but is not limited to the following:

• a. If glue is used, glue entire floor with glue that meets or exceeds PVAC dispersion with a viscosity of 8000 +/- 1000 cpc spindle 6/20 at 20 degrees centigrade – density of 1.11 =/- 0.02 g/cm on a dry content of 48 =/- 1% (weight). Upon completion of glued installation, the floor must be allowed to set overnight for 24 hours before resuming normal usage of the room.
• The flooring must be used only indoors in a dry, climate controlled area.
• The flooring must be maintained in accordance with Desertland Flooring maintenance instructions.
• This limited warranty does not apply to Desertland Flooring moldings and trims.
• Installation of flooring that contains any manufacturing defect is not covered by this limited wear warranty.
  
  

THE 5 YEAR LIGHT COMMERCIAL LIMITED WEAR WARRANTY DOES NOT COVER:

1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of proper furniture rests or any intentional misuse of the product. Loss of finish gloss over time is consistent with normal wear & tear and is not a product flaw.
2. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light and/or sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or illustrations and actual product is not a manufacturing flaw.
3. Manufacturer makes no guarantee that Desertland Flooring products will match or coordinate with customer furnishings, trim, cabinetry, railings, etc.
4. Noncompliance with installation instructions and maintenance guidelines as recommended by Desertland Flooring. Manufacturer cannot assume responsibility for the suitability of flooring material and accompanying products for each individual installation as manufacturer has no control over the installer's proper application. Should an individual piece be doubtful as to appearance or dimension the installer should not use this piece.For reference purposes only if printed or downloaded.
5. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf shoes or pets. 6. Floor covering installed in inappropriate locations is excluded from this warranty.
6. Gloss reduction or surface scratches are not considered surface wear. Dull finish can be corrected with spot or overall recoating care systems.
   
   

TERMS OF 5 YEAR LIGHT COMMERCIAL LIMITED WEAR WARRANTIES:

• Within One Year: Claims on defects of this product as covered by this warranty that are reported in writing within one year of purchase, Desertland Flooring will arrange a credit based on the original purchase of the product or replace the product. Reasonable labor costs are included.
  
  
• Between Year One - Five: Claims on defects of this product, as covered by this warranty, that are reported in writing after one year but within five years of purchase, Desertland Flooring will arrange a credit based on the original purchase of the product or replace the product. Desertland Flooring will pay 50% of reasonable labor costs.
  
  
• After Five years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of purchase, Desertland Flooring will provide the sufficient replacement amount of the product to repair the defective area of floor. Labor costs are not included.
  
  

HOW TO FILE A CLAIM

If you think that there is a defect in your flooring that is covered by this Desertland warranty, you must notify the Desertland retailer who sold you the flooring. Your retailer will be able to file the claim with Desertland for you. If you are unable to contact your retailer or do not receive satisfaction, write:

Desertand Flooring Inc.
7633 Paramount Blvd. Pico Rivera, CA 90660
Tel: (323) 800-6756
Fax: (562) 205-1860
www.desertlandflooring.com
imad@desertlandflooring.com

Be sure to include a full description of the problem, photos if available, proof of purchase showing the price paid for the flooring excluding pad and labor.

The DESERTLAND Concierge Team provides information about proper installation and maintenance of your DESERTLAND Flooring. If you have other questions, please feel free to call or email us.

HOW TO CONTACT THE DESERTLAND CONCIERGE TEAM

• (323) 800-6756, select option 2 twice or imad@desertlandflooring.com

IMPLIED WARRANTIES

Please note - The warranty is not transferable. It extends only to the original end-use purchaser. Desertland does not grant to any person or entity the authority to create for it any obligation or liability in connection with this product. Desertland shall not be liable to the consumer or any other person or entity for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).

All implied warranties, including an implied warranty of merchantability or fitness for a particular purpose, are hereby limited to the duration of this limited warranty. Some states do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the purchaser specific legal rights, such rights may vary from State to State.